We offer complimentary UPS Ground shipping on all orders within the continental United States. 

In-stock pairs will ship within 2-3 business days, while made-to-order pairs will ship within 3-4 weeks.

We offer refunds on all in-stock products if they are returned in new, unused condition within 10 days of receipt. All made-to-order products are not eligible for refund. However, if your made-to-order shoes are returned in new, unused condition within 10 days of receipt, we will gladly offer exchange or store credit. More information on shipping & returns can be found  here.

All Salpy shoes are handcrafted from start-to-finish in our Los Angeles factory. We do have select styles and sizes available in-stock, however, most of our shoes are made-to-order. This means your shoes are cut, carved, sculpted and stitched completely by hand at the time of your order. If you select an in-stock pair, you can expect your shoes to ship within 2-3 business days. If you select a made-to-order pair, you can expect your shoes to ship within 3-4 weeks. 

If there is a specific leather or material you are looking for, please get in touch and we will work with you to create a made-to-order pair that you love.

Our shoes fit true to size. Each shape and style is fit-tested to ensure that we achieve the most perfect fit. If you have a specific fit question, we are happy to help! Get in touch.

Quality shoes require quality care. Please handle your handcrafted Salpy shoes carefully by avoiding contact with water, using a suede sponge to help clean superficial dirt and stains, and buffing out light wear using a neutral shoe cream and a clean cloth. Over time, after wearing and caring for your Salpy shoes, you will notice that our leathers will mold to your feet, become even more beautiful and create the perfectly well-loved look.