Frequently Asked Questions

All Salpy shoes fit true to size with standard width. We do offer varying widths on select styles. Please contact us with any and all fit questions and we are happy to help!

We offer complimentary UPS ground shipping on all orders shipping in the US. We also offer UPS Overnight and 2-Day for varying costs depending on your location.

Each pair of Salpy shoes is handmade expressly for the woman who orders it. Once your order is placed, our artisans begin creating the components of your shoes and you can expect your finished order within 3-4 weeks. 

Please email us at hello@salpyshoes.com and we will be happy to help you with the ordering process.

If we have not started production on your shoes, there is a chance we can make adjustments to your order. Please contact us as soon as possible with any changes.

Shortly after your order has been placed you will receive a confirmation via email. You will also receive a separate email as soon as your order ships.

If you have any questions about your order status, simply email our team and we will give you the most current update on anticipated ship date.

No, unfortunately we do not ship internationally at this time. However, if you are interested in shipping your order internationally, please send us an email and we will see what we can do.

Quality shoes require quality care. Please handle your handcrafted Salpy shoes carefully by avoiding contact with water, using a suede sponge to help clean superficial dirt and stains, and buffing out light wear using a neutral shoe cream and a clean cloth. Over time, after wearing and caring for your Salpy shoes, you will notice that our leathers will mold to your feet, become even more beautiful and create the perfectly well-loved look.

Yes! If there is a specific leather or material you are looking for, please contact our designer, Salpy, who will be happy to work with you to create something you’ll love. 

If for any reason you are not satisfied with your shoes, you may return them within 10 days of receipt for store credit only. We will gladly exchange your product for another, however, because each pair is made-to-order, we cannot offer refunds. If you would like to exchange your shoes, they must be returned unworn and in their original packaging. Please include a copy of your sales receipt as well as the reason for return. Return shipping charges are the responsibility of the customer.

Our shoes are handcrafted from start-to-finish in our factory in Los Angeles, California. Learn more about our heritage, our shoes and how they are made on our ‘About’ page.