Frequently Asked Questions

Quality shoes require quality care. Please handle your handcrafted Salpy shoes carefully by avoiding contact with water, using a suede sponge to help clean superficial dirt and stains, and buffing out light wear using a neutral shoe cream and a clean cloth. Over time, after wearing and caring for your Salpy shoes, you will notice that our leathers will mold to your feet, become even more beautiful and create the perfectly well-loved look.

We offer refunds on all in-stock products if they are returned in new, unused condition within 10 days of receipt. All made-to-order products are not eligible for refund. However, if your made-to-order shoes are returned in new, unused condition within 10 days of receipt, we will gladly offer exchange or store credit. Our mailing address is: 7765 Lemona Avenue, Van Nuys, CA 91405. Please include a copy of your order confirmation as well as the reason for return/exchange. Return shipping charges are the responsibility of the customer.