Frequently Asked Questions

All Salpy shoes fit true to size with standard width. We do offer varying widths on select styles. Please contact us with any and all fit questions and we are happy to help!

We offer complimentary UPS ground shipping on all orders shipping within the US. Ground shipping via UPS takes between 3-7 business days depending on your location. We also offer UPS Overnight and 2-Day for varying costs depending on your location.

If you ordered a pair from our in-stock assortment, your shoes will leave our warehouse within 2-3 business days. If you ordered a made-to-order pair, our artisans begin creating your shoes when your order is placed and you can expect your finished order to ship within 3-4 weeks. 

Please email us at hello@salpyshoes.com and we will be happy to help you with the ordering process.

If we have not started production on your shoes, there is a chance we can make adjustments to your order. Please contact us as soon as possible with any changes.

Shortly after your order has been placed you will receive a confirmation via email. You will also receive a separate email as soon as your order ships.

If you have any questions about your order status, simply email our team and we will give you the most current update on anticipated ship date.

No, unfortunately we do not ship internationally at this time. However, if you are interested in shipping your order internationally, please send us an email and we will see what we can do.

Quality shoes require quality care. Please handle your handcrafted Salpy shoes carefully by avoiding contact with water, using a suede sponge to help clean superficial dirt and stains, and buffing out light wear using a neutral shoe cream and a clean cloth. Over time, after wearing and caring for your Salpy shoes, you will notice that our leathers will mold to your feet, become even more beautiful and create the perfectly well-loved look.

Yes! If there is a specific leather or material you are looking for, please contact our designer, Salpy, who will be happy to work with you to create a made-to-order pair that you love. 

We offer refunds on all in-stock products if they are returned in new, unused condition within 10 days of receipt. All made-to-order products are not eligible for refund. However, if your made-to-order shoes are returned in new, unused condition within 10 days of receipt, we will gladly offer exchange or store credit. Our mailing address is: 7765 Lemona Avenue, Van Nuys, CA 91405. Please include a copy of your order confirmation as well as the reason for return/exchange. Return shipping charges are the responsibility of the customer.

Our shoes are handcrafted from start-to-finish in our factory in Los Angeles, California. Learn more about our heritage, our shoes and how they are made on our ‘About’ page.